Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


Returns


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


Return Process


To return an item, place the item securely in its original packaging, and mail your return to the following address:

  1. E-mail us regarding the return, or reply to your order confirmation e-mail
  2. We will provide you the DHL return shipping Label for fast processing of the return service.
  3. The return fee will be deducted from your purchase Value on time of refund into your account.

Please note, you will be responsible for all return shipping charges which will be deducted from the total purchase value.

email us

Star Lanka
ATTN: RETURNS
919/1 Jewelry Trade Center Room 604, 50th Floor,
Silom Road, Bangrak, Bangkok 10500
Thailand


Refunds


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. 

Example : Total purchased Value 300$ – 15$ (return shipping fee) = 285$ refunded to your account

PAYPAL

Your refunds will be instantly deposited into your paypal account.

CREDIT CARD PAYMENTS

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


Exceptions


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


Questions


If you have any questions concerning our return policy, please contact us.